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Refused for benefits or children: tenant complaint guide 2026

From 1 May 2026 a landlord or agent cannot refuse you a tenancy, or make it harder to rent, because you claim benefits or have children. That includes blanket no DSS adverts, hiding availability, or blocking viewings. Councils must enforce it, with fines and rent repayment orders. Here is how to recognise it, capture the evidence, and complain, with a council and ombudsman template.