RentSOS

What to do with your negotiation pack

You've got your pack — here's how to use it to get the best outcome, step by step.

1

Read through your pack

Your PDF contains two documents. Take a few minutes to read both carefully:

Negotiation Letter

A personalised letter addressed to your landlord, explaining why the proposed rent is above market rate and suggesting a fair alternative. You can send this as-is or adjust the tone to suit your relationship.

Tribunal Application Template

A pre-filled template for applying to the First-tier Tribunal (Property Chamber) if negotiation doesn't work. Keep this ready — just knowing you have it strengthens your position.

2

Send the negotiation letter

Contact your landlord (or their agent) with the letter. Here's how:

  • Email is best — it creates a written record. Attach the letter as a PDF or paste it into the email body.
  • Keep your tone professional — even if you're frustrated. The letter is already worded to be firm but reasonable.
  • Personalise if needed — feel free to adjust the suggested rent figure or add context about your tenancy (e.g. improvements you've made, length of stay).
3

Wait for a response

Give your landlord a reasonable time to respond — typically 7 to 14 days. Many landlords will negotiate once they see you've done your research.

If they agree or negotiate

Great! Make sure any agreed rent is confirmed in writing. You don't need the tribunal template.

If they refuse or don't respond

Move to Step 4 — you have the right to challenge the increase at a tribunal.

4

Apply to the tribunal (if needed)

If negotiation fails, you can apply to the First-tier Tribunal to have the rent determined independently. Your pack includes a pre-filled template to make this easier.

  • It's free to apply — there are no fees for tenants.
  • You must apply before the rent increase takes effect — check the date on your Section 13 notice.
  • The tribunal decides a fair rent — they can set it lower than proposed, but in rare cases could set it higher if the current rent is significantly below market rate.
  • Submit your template via the GOV.UK housing tribunal page.
5

Keep records of everything

Whatever happens, save copies of all correspondence — emails, letters, and your Section 13 notice. If you need legal advice later, having a clear paper trail makes everything easier.

Key reminders

You have rights

Your landlord can't evict you for challenging a rent increase through proper channels.

Act promptly

Tribunal applications must be made before the rent increase start date.

Free tribunal

There's no cost to tenants for a tribunal application.