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The written statement of terms is missing, late, or wrong: the tenant walkthrough (RRA, 2026)

A renter signs for a new flat in May 2026, gets a tenancy agreement and keys, but never gets a separate document headed 'written statement of terms'. That is not a paperwork triviality. From 1 May 2026, section 12 of the Renters' Rights Act 2025 makes the written statement of terms a compulsory document the landlord must provide before the tenancy is entered into - and a failure carries a civil penalty of up to GBP 7,000 from the local authority. This walkthrough covers what the statement must contain, the three failure modes (never provided, provided late, provided but wrong), what each one means, the request-letter template, the council complaint route, and how a missing statement interacts with a later rent increase or possession claim.